FAQ

FAQs

Check out some of our frequently asked questions, and for more information contact 07884495185.

How long does the carpet cleaning process take?

We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures, and setup time.

How soon can I walk on the carpet after cleaning?

“With our advanced cleaning system carpets are left damp rather than soaking wet as with some other systems and can be walked on with care after the cleaning process is finished and are fully dry within a few hours.”

Do you move furniture?

All of our cleaning packages include moving the majority of furniture in the main living area. (Most companies will charge you extra for this service.) Beds, dressers, and heavier pieces are left in place under these pricing structures due to health and safety/liability reasons. Compromises can usually be reached upon a day of cleaning.

How often should a carpet be cleaned?

No doubt this question has surfaced at one time or another during the years you've owned carpeting. The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At a minimum, you should clean once a year.

We have had some home owners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning by other cleaning companies. Many of these companies, in an effort to cut costs and save time, buy the cheapest cleaning solutions, don't provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur.

Citie Cleaning Services use a more thorough method of cleaning that uses a rinse step after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process. The fact is, the best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. It is the buildup of soil that promotes wear to your carpet, far more than the foot traffic that travels on the surface of the carpet. Foot traffic grinds the soil against the carpet fibres and causes a sand-paper effect. This causes the fibres to dull and become worn looking.

Deeper Cleaning = Cleaner Carpets & Upholstery
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